Page 33 - Series-4 Neon-Flex manual

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33

Troubleshooting

The whole light doesn't work.
Check power supply is plugged in, switched on and receiving power.
Check all light, dimmer or controller connections from the power supply to Neon-Flex.Check
polarity of all wire connections.
Make sure power supply output voltage is 24V DC.
Check front connector is inserted into backside of PCB and properly assembled.

Light emitting appear dim or dull at one end.
Check whether the output voltage of the power supply is lower than that of light.
Adjust the dimming level to the maximum.
Power from both ends or shorten lighting length to prevent voltage drop.

Light emitting appear excessive brightness.
Check whether the output voltage of power supply is higher than that of light.
Check whether the power grid is stable.

If the first segment doesn't work.
Cut not in indicated cutting line or not in a straight line. Cut out and remove the first segment.
Damage caused to the first LED when inserting the front connector to the right side of PCB. Cut out the first segment and properly assemble
connector.
Water ingress due to poor connector assembly could cause a short circuit of first segment. Replace the light with a new one.
External impact damage inside LEDs. Only use your hands to install Neon-Flex into aluminum profile.

Neon-Flex is flashing on and off.

Check the power supply to ensure it supports the length you are using. Select the appropriate strength or install an additional power supply to
support your installation.
Check power supply output voltage is stable.
Check front connector is properly installed with good contact with the copper PCB.
Check proper controller is connected for light working.